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Javelin ID Ltd
B1 Moorfield Point, Slyfield Industrial Park
Guildford, Surrey, GU1 1RU, UK

Tel: 0800 505 3828

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Customer support

Our experienced technicians are on hand to help whenever you need them. With over 60 years’ combined technical experience, our dedicated technical team have spent many years working directly with our customers to make sure that you experience as little downtime as possible.

Need printer assistance

We understand how valuable your time is. That’s why we have a flexible support team, able to work within your organisation’s needs for any help you may require.

To ensure that your problem is solved in the quickest and most efficient way, we have implemented a ticket response system that guarantees that one of our team members will respond to you within 1 – 2 working days.

Please supply our technical team with all the information about your printer problem and follow our simple step-by-step process.

How to submit a support ticket

  1. Note your Javelin Jack’s serial number on the base of the printer.
  2. Find your date of purchase *This should be the same as your warranty log date
  3. Your machine specification. E.g. Does it have an encoding module fitted?
  4. Please send all the above information to our ticket system by clicking the button below
  5. Wait for a response from our technical support team who will aim to respond to your ticket in 1- 2 working days.

Need urgent printer support?

We understand that not everyone can wait for assistance, that’s why we offer a ‘Peace-of-mind’ support package if an immediate response is a priority to you. This ensures a fast-tracked support ticket and a printer hot-swap, meaning if your machine needs a little TLC in our warehouse, you’ll have a replacement sent out in the meantime.

Our printers are designed to be simple and easy to use. To help keep your printer in tip-top condition make sure you’re using your Javelin Cleaning Kit regularly (We recommend cleaning the printer when you change your ribbon) and maintain a constant ribbon stock, so you never run out!

Buy our Peace of mind support package here

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