We understand how valuable your time is. That’s why we have a flexible support team, able to work within your organisation’s needs for any help you may require.
To ensure that your problem is solved in the quickest and most efficient way, we have implemented a ticket response system that guarantees that one of our team members will respond to you within 1 – 2 working days.
Please supply our technical team with all the information about your printer problem and follow our simple step-by-step process.
We understand that not everyone can wait for assistance, that’s why we offer a ‘Peace-of-mind’ support package if an immediate response is a priority to you. This ensures a fast-tracked support ticket and a printer hot-swap, meaning if your machine needs a little TLC in our warehouse, you’ll have a replacement sent out in the meantime.
Our printers are designed to be simple and easy to use. To help keep your printer in tip-top condition make sure you’re using your Javelin Cleaning Kit regularly (We recommend cleaning the printer when you change your ribbon) and maintain a constant ribbon stock, so you never run out!
© 2023 Javelin ID Ltd. All Rights Reserved.