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Javelin ID Ltd
B1 Moorfield Point, Slyfield Industrial Park
Guildford, Surrey, GU1 1RU, UK

Tel: 0800 505 3828

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Terms and Conditions

Area of application

Goods and services (hereinafter jointly referred to as ‘PRODUCTS’) are sold and supplied by Javelin ID ltd (hereinafter jointly referred to as “Javelin ID ltd ‘” exclusively on the following TERMS AND CONDITIONS (hereinafter jointly referred to as “CONDITIONS”). These CONDITIONS shall apply to any future contract between Javelin ID ltd and its customers (hereinafter “Customer”) being commercial traders if the contract forms part of their commercial business.


Subject to the following CONDITIONS, the agreed prices, or the list prices effective on the date of delivery, shall be charged for PRODUCTS of Javelin ID at the discretion of Javelin ID ltd.

Price lists of Javelin ID ltd shall constitute no contract offer and any reference as such to the price lists shall not in itself constitute a fixed price.

It shall be the obligation of the Customer to pay all present and future taxes, duties, corporate taxes, tariffs, fees and other charges of a government or taxing authority or subdivision or agency thereof of any country through which the PRODUCTS have to pass on route to the country of destination, including but not limited to charges concerning excise, import, purchase, sale, use, turnover, added value, gross receipts and consular matters. If Javelin ID ltd has paid any of these taxes, duties, tariffs, fees and other charges and expenses incidental thereto, the Customer shall reimburse the amount paid upon presentation of the respective invoice.

Price Match Policy

Javelin ID is committed to delivering a fantastic selection of products at great prices. We price match across channels against the following multi-brand retailers and brands, simply take evidence of the lower price and show it to a member of the team. Our experts will validate the price match. It is at Javelin ID’s discretion to decide whether or not the item in question qualifies for a new price match guarantee.

Price match guarantee only applies to in-stock and immediately available tangible goods, which are;
a) priced correctly
b) offered on identical terms with the same model number
c) where we can check the price, stock position and your eligibility to purchase from the competitor.
Delivery charges are excluded from the price comparison.
We’ll match against any UK-based online retailer.
We do not match trade prices or prices available as part of paid-for membership/subscription, via discounts or where coupons or promotional offers have been applied.
The price match guarantee is subject to change and only available for purchases made in the United Kingdom.
We reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activity.
Any payments made under the price match guarantee shall be deducted from the value of any subsequent refunds provided on the price-matched experience or product.


Payment terms are “advance payment” unless otherwise agreed in writing. Invoices issued by Javelin ID ltd under an agreed commercial credit line shall be payable net within 30 days with effect from the invoice date.

If the agreed credit term is exceeded, Javelin ID ltd shall be entitled, without prejudice to any other right or remedy, to charge interest at 5%. If Javelin ID ltd can prove a higher loss, the aforesaid higher loss may be claimed. The Customer shall be entitled to prove that the loss is lower than the higher loss as claimed by Javelin ID ltd.

Delivery and dispatch

The risk of the PRODUCTS shall pass to the Customer once the goods are delivered to the specified delivery address.

To qualify for free shipping the minimum order value shall be GBP 100. In the case of orders with a value less than GBP 100 Javelin ID Ltd will charge a shipping fee of GBP 12.00 ex VAT.

The Customer shall inspect the delivered goods upon receipt and note any package discrepancies/damage when signing for the delivery with the carrier. Customer will need to notify Javelin ID Ltd of any such issues within 5 working days of delivery or sooner.

Delivery shall be made “EXW” (“EX WORKS”) in accordance with the latest version of Incoterms.

Delayed delivery

Javelin ID ltd shall make every effort to comply with the agreed delivery dates. Next Day Delivery is not guaranteed and does not apply to weekends or public holidays.

If Javelin ID ltd is in delay with delivery for more than 6 weeks, the Customer shall be entitled to withdraw from the contract in accordance with the relevant statutory provisions; damage claims and claims for reimbursement of expenses shall be excluded. Late delivery due to Force Majeure shall be excluded from here.


If delivered goods do not correspond to the details on the delivery note, the Customer shall promptly notify Javelin ID ltd. The delivery note shall be enclosed with the Customer’s complaint.

If the quality and/or any features of the goods are rejected, the complaint shall be accompanied by a sample of the goods or pictures of the goods which shows the notified defect. In the event of complaints of consumable materials, the relevant delivery dates and production/batch number shall be stated as well. The RMA (Return Merchandise Authorization) form, available at Javelin ID ltd, shall be used. Complaints, which fail to meet the aforesaid requirements shall be invalid.

PRODUCTS, except the above-mentioned samples, may only be returned with the prior consent of Javelin ID ltd. The goods in question must be undamaged and returned carefully packed in their original packaging with no change to any further details and the relevant serial number. Lettering, stamps and identification marks shall also be in original condition.

In addition, the relevant statutory provisions shall apply, especially those regarding the time limit for enforcement of defects.

Reservation of title

PRODUCTS shall remain property of Javelin ID ltd pending full and complete settlement of the purchase price.

The reservation of title shall also apply until all obligations in connection with the business relationship have been performed and until all PAYMENTS HAVE BEEN RECEIVED. The Customer shall keep the PRODUCTS properly stored, protected, and insured. Delivered goods may not be pledged, assigned by way of security, or encumbered with third party rights in any other way and may only be sold in the ordinary course of business.

If insolvency proceedings are petitioned on the estate of the Customer or if the reserved goods are subjected to a pledge or any other third- party intervention, this shall be notified promptly to Javelin ID ltd by registered mail.


If Javelin ID ltd makes advertising and exhibition material available to the Customer, this shall only be done for the use or exhibiting at business shows which are authorized to sell Javelin ID ltd goods. The Customer shall in no way be permitted to create the impression that he is a representative of Javelin ID ltd which would give rise to the assumption that the Customer is acting for the account and with the authority of the management of Javelin ID ltd. Expressions such as “Javelin ID ltd representative, Javelin ID ltd branch office or Javelin ID ltd business” may only be used in such a way that they do not create the impression that Javelin ID ltd is responsible for the Customer in any way whatsoever.

Intellectual property

The sale of PRODUCTS does not imply any grant of rights to the Customer to Javelin ID ltd intellectual property, including any patents, trademarks, copyrights, trade secrets and know-how. The Customer shall not reverse engineer the PRODUCTS.

The Customer shall only use or sell Javelin ID ltd genuine media to operate the printers. The Customer agrees to not copy Javelin ID ltd consumable codes, alter or change the firmware of the PRODUCTS.

Trademarks of Javelin ID ltd are duly protected by current laws and international contracts. Neither Javelin ID ltd Customers nor third parties in general may use such trademark without previous authorization in writing from Javelin ID ltd. If a customer uses trademarks of Javelin ID ltd in his advertising, this shall only be permitted in the original design of the trademarks and only for original goods of Javelin ID ltd which have not been subject to any change.


Javelin ID ltd undertakes to not make available to third parties and to keep confidential any drawings, spare part lists, blueprints, plans and other documents of the Customer.

Customers of Javelin ID ltd shall likewise undertake not to make available to third parties and to keep confidential any drawings, spare part lists, blueprints, plans or any other documents of Javelin ID ltd.

Offsetting and retention

The Customer shall only be entitled to set off counter claims if they are undisputed, recognized by Javelin ID ltd in writing or have been established by declaratory judgement. All retention rights shall be excluded.

The right of the Customer to withhold payments of the purchase price and to plead defences shall be excluded with the exception of cases in which Javelin ID ltd, despite a written warning, has materially breached its contractual obligation to deliver goods or to transfer the ownership thereof and if no commensurate security has been offered.

Force majeure

If Javelin ID ltd or its suppliers are affected by force majeure, Javelin ID ltd shall, at its discretion, be entitled to postpone the previous delivery notification or to cancel the contract with no compensation claims arising thereof as a result.

The following events or occurrences shall be regarded as force majeure: strikes, lockouts, riots, revolutions, mobilization, war, epidemics, pandemics, official regulations, transport difficulties, operational disruptions, breakdowns of machinery, fire, lack of deliveries and any other cases of force majeure unless the performance impediment forms part of the risk of Javelin ID ltd or if it is only of a temporary nature.

Buying terms and conditions of customers

If orders or any other customer documents include terms and conditions which are contrary to these conditions or which include additional rules and regulations, such rules and regulations shall not become part of the contractual agreement unless agreed by Javelin ID ltd in writing. Any agreement between Javelin ID ltd and the Customer shall only be binding if concluded in writing.

Legal venue and applicable law

UK law shall apply for all business relationships between Javelin ID ltd and its Customers. The applicability of the UN Convention on Contracts for the Sale of Goods shall be excluded.

The exclusive legal venue for all disputes, including those about checks and bills of exchange, possibly arising from the business relationship with Javelin ID ltd shall be Guildford, United Kingdom. Javelin ID ltd shall also reserve the right to convene the court at the Customer’s principal place of business or any other court being competent according to any national or international law instead.

If a ruling of a UK court on a matter concerning the parties passed in favour of Javelin ID ltd and to the detriment of the Customer is recognized and/or enforced abroad, the defeated Customer shall bear the costs of the recognition or execution proceedings.


If a provision of these CONDITIONS should become completely or partially invalid, the validity of the other provision shall not be affected thereby. The contracting parties shall undertake to replace the invalid provision or the invalid part of a provision by a legally valid and practicable provision, which comes as close as possible to the original economic and technical intentions of both parties and the purpose of the invalid provision.

Written form

No modifications or amendments, including no modification or amendment to this clause, shall be binding unless agreed on in writing and signed by both parties.

The parties agree that no verbal commitments have been made which might supersede these CONDITIONS.

Javelin ID limited warranty


Javelin ID ltd ensures that all PRODUCTS delivered under this Agreement will be defect-free as far as material and workmanship is concerned. No warranty is given as to their use, merchantability, fitness or sufficiency for any application purpose whatsoever of the PRODUCTS supplied, unless explicitly stated in writing by Javelin ID ltd.

Javelin ID ltd warrants that title, to all PRODUCTS delivered hereunder, shall be free and clear of all liens, encumbrances, security interests or other claims.

Javelin ID ltd guarantees the customer that the product will conform to the manufacturing specifications of Javelin ID ltd and will be free of defects in workmanship and materials for a period under the conditions specified in the table “Annex I: Warranties.”

The warranty starts from the date of the invoice. To benefit from this warranty, the customer shall provide, when requested by Javelin ID ltd, the product invoice on where the purchase date and the product description are stated.

Javelin ID ltd reserves the right to refuse the application of the warranty if these documents are not valid, provided as requested or if conditions giving rights to this warranty are not met. In order that Javelin ID ltd repairs, replaces or proceeds with reimbursement of the product, the customer shall return the product according to the terms and procedures set forth herein.

In the event that the product shows a manufacturing or functional defect during the warranty period, and insofar as all of the maintenance conditions have been complied with by the customer (especially acting in compliance with the instructions mentioned in the equipment manual), Javelin ID ltd undertakes at its own discretion, either to repair or replace the product at no cost to the customer, insofar as it represents a repair that an authorized partner of Javelin ID ltd or the customer cannot carry out themselves, and is subject to this warranty.

Javelin ID ltd reserves the right to replace defective product components by parts or products that are new or reconditioned at the factory. A product that has been repaired or replaced is granted with a warranty until the end of the original product warranty period and will not benefit from any original warranty period extension. The parts or products used for the repair of the original product have a warranty of 6 months.

(if it is a wearable part) or benefits of a warranty until the end of the warranty period of the original product (if it is not a wearable part) as detailed in the Annex I: “Warranties”.

Limitations of warranty

Javelin ID ltd will not consider any warranty claim if the product name or the serial number has been altered, made illegible, deleted, or removed from the product.

Warranty claims will also not be considered by Javelin ID ltd if the product has not been properly maintained or ceases to function due to:

Installation instructions mentioned in the product manual not being properly followed.

Printer and/or printing head cleaning cycle not performed according to the instructions mentioned in the printer manual.

The use of non-genuine Javelin ID ltd consumables.

The use of consumables that are not approved by Javelin ID ltd and might affect the overall printing, encoding and laminating quality and the product lifespan.

Any product modification.

Any firmware change or update.

The use of cards showing faults such as bending, non-consistent flat surface and rough card edge cuttings being beyond the limits of tolerances under standard ISO/CEI 7810 or cards having special pre -coating on their surface.

Inappropriate product return (packaging or transport conditions) leading to product integrity issues. It is strongly recommended to keep the original packaging to manage potential return.

Damage caused by a catastrophe such as a fire, flood or storm, including lightning and other external forces and effects.

Damage caused by accidents, liquid, chemical products and other substances, excessive heat, inadequate ventilation, electrical overload, excessive or inadequate electrical supply.

Technical modifications or repair attempts carried out by non- Javelin ID authorized partners.

The printing head warranty conditions and operating conditions are defined in Section 2.6 of this document. The customer bears all costs of transport and diagnosis in case the defect cannot be identified by Javelin ID ltd.

If Javelin ID ltd is unable to repair the product, a replacement or a refurbished product shall be delivered provided that functionalities and performance comply with the ones of the original product.

Javelin ID ltd shall not be held liable for the integrity and/or longevity of any text, photographic images, digitized images, holographic images, graphics, patterned overlays, bar codes, magnetic stripe encoding, or combination thereof that are produced, generated, or otherwise transferred to identification cards using Javelin ID’s hardware, software and/or supplies under this warranty statement.

This warranty is exclusive and sets forth the full extent of Javelin ID’s warranty obligations.

Checking product upon receipt

Upon receipt of the product, customer shall promptly check that all components have been delivered.

In the event that there is a missing, damaged or a visibly defective item, it is the customer’s duty to inform Javelin ID ltd within seven (7) working days from the date of receipt of the product. If the customer does not inform his supplier within seven working days from receipt, the product will be deemed to be in conformity, and it shall be within supplier’s sole discretion to provide or replace such component.

In case of a hidden defect, it is customer’s duty to inform Javelin ID ltd within seven (7) working days from the date of discovery of the defect. If the customer does not inform his supplier within (7) seven working days from the date of discovery, the product will be deemed to be in conformity, and it shall be within the supplier’s sole discretion to provide or replace such component.

Warranty claim procedure

When receiving the warranted PRODUCT, Javelin ID ltd shall evaluate the veracity and applicability of this warranty. The CUSTOMER shall bear all associated shipment costs (except for DOA and Javelin ID ltd related defects in which case Javelin ID ltd may carry the costs for these) to the designated Javelin ID ltd establishment.

The CUSTOMER will ensure adequate and ample packaging when shipping the product to Javelin ID ltd in conformity with RMA procedures by using the original packaging where possible to maximize PRODUCT protection. Once to Javelin ID ltd has verified the veracity and applicability of this warranty, Javelin ID ltd will carry the associated return shipping costs to the DISTRIBUTOR.

Spare parts and wearable parts warranty

to Javelin ID ltd warrants all after-market spare parts against material and manufacturing defects for six (6) months from the original date of purchase.

The spare parts considered non-wearable substituted or repaired under the equipment’s original warranty period will benefit from and terminate when that equipment’s original warranty period ends except parts considered as wearable parts listed in the table in Annex I: “Warranties”.

The wearable parts are elements of the printer which require periodic maintenance, linked to the usage of the machine. The limited warranty for Javelin ID’s wearable parts is six (6) months from the original date of purchase.

Printing head and heat roller warranty and operating conditions

The original printing head delivered with the original product from the factory benefits from a limited warranty specified in the table shown in Annex I: “Warranties”. Any new printing head replacing the original one benefits from the wearable parts warranty (see Section 2.5).

The printing head and the heating element are the most sensitive parts of a card printer, and they shall be maintained in good operating conditions (always listed below).

Avoid the printer operating in a dusty environment.

Make sure that there is no presence of solid, liquid, or abrasive element in the printer’s direct environment, and more specifically make sure that none of those can be inserted in the printer, even by mistake.

Operate the printer according to the operating environment specifications and always use Javelin ID ltd certified consumables.

Make sure that the cards do not carry any dust residues on the surface (usually due to INCORRECT card production process or INCORRECT storage), and that the cut edge is even to avoid damaging the rollers’ surface.

Always perform the cleaning cycle as described in the printer’s manual and perform a printer cleaning after any long period of inactivity.

In the event of a claim due to a defective printer head or heating element, Javelin ID ltd reserves the right to inspect the printer, the printer head, the transfer unit, and the consumables to evaluate the validity of the claim (see point 2.2 in this section).

Legal warranty rights

The section contained in this document shall not be interpreted as an exclusion of legal warranty rights in any way.

Governing law

The warranty shall be governed by and enforced in all respects in accordance with the laws of the UK Confederation with exclusion of the UN-CISG. Place of jurisdiction shall be Guildford, United Kingdom.

Repair orders

Repair orders with no specific designation shall apply for the rectification of established defects by using new spare parts based on Javelin ID’s discretion.

If Javelin ID ltd considers, during the repair work, that the necessary costs are disproportionately high, to Javelin ID ltd shall contact the Customer to agree further steps.

Annex 1: Warranties

This section describes the specific warranty period and conditions for each product line:

  • Printers, direct-to-card

All data is subjected to “Javelin ID ltd Limited Warranty” section in the Terms & Conditions document from Javelin ID ltd.

Printer technology – Direct-to-card

  • Javelin Jack Printer

Printer warranty: 36 months (Unless upgraded to 48 or 60 months)

Javelin Jack
Printer warranty · 36 months (As standard)
Original thermal printhead warranty1 · Limited to 50,000 passes
Specific printer warranty conditions · Limited to 50,000 passes

Mandatory cleaning requirement2


Wearable parts3

· Printhead
· Cleaning roller
· O-Ring

1). The original printing head is the one delivered within the printer from the factory. This is an independent warranty to that of the equipment.

2). Please check the user/technical manual for more details on equipment’s care and mandatory cleaning requirements.

3). Wearable parts are elements of the printer which require periodic maintenance, linked to the usage of the machine. The limited warranty for Javelin ID’s wearable parts is six (6) months from the original date of purchase. Other parts not listed in this section used as a replacement of the original part will benefit from a warranty period equal to the equipment actual warranty period.

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